Effective Date: June 26, 2025
At Crossroads ELD, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect the personal and operational data of our users, including drivers, fleet managers, and business owners.
By using our services, mobile app, website, and ELD devices, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information:
- Name, email, phone number, and billing details
- Driver’s license number or business ID (if required for verification)
Vehicle & Operational Data:
- GPS location, engine diagnostics, driving time, and Hours of Service logs
- VIN, odometer readings, and speed data
- DVIR (Driver Vehicle Inspection Report) records
Technical Data:
- IP addresses, browser type, operating system, and device identifiers
- Usage data and crash logs from our app or device
2. How We Use Your Information
We use the collected information to:
- Ensure compliance with FMCSA and DOT regulations
- Provide access to your ELD records and reports
- Monitor driving behavior for safety and efficiency
- Troubleshoot issues and offer customer support
- Process payments and manage subscriptions
- Improve our products and develop new features
3. Data Sharing and Disclosure
We do not sell your data. However, we may share data in the following cases:
- With your employer or fleet operator if you are a driver
- With government regulators or enforcement agencies when required by law
- With service providers helping us operate (e.g., hosting, billing)
- During a company merger or acquisition, with notice provided
4. Your Data Rights
You have the right to:
- Access and review your data
- Request corrections to inaccurate information
- Delete your account and associated data (subject to legal retention)
- Opt out of marketing communications at any time
To exercise your rights, please contact us at [Insert Email].
5. Data Security
We implement industry-standard safeguards to protect your data, including:
- Encrypted storage and secure transmission protocols
- Limited access to sensitive data based on user roles
- Regular audits and system monitoring
While no system is 100% secure, we take every reasonable step to protect your information.
6. Data Retention
We retain your data only as long as necessary to provide services and meet legal obligations. Driving logs and ELD records are stored in accordance with FMCSA guidelines.
7. Cookies and Tracking
Our website may use cookies to enhance your browsing experience, gather usage data, and improve performance. You can manage cookie preferences in your browser settings.
8. Third-Party Links
Our site or app may include links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing information.
9. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from minors.
10. Policy Changes
We may update this Privacy Policy from time to time. If changes are significant, we’ll notify you by email or through our platform. Continued use of our services implies acceptance of the updated policy.
11. Contact Us
If you have questions about this policy or how we handle your data, please reach out:
16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex
Phone: (302) 491-0494
Email: [email protected]